Return policy

At Zenzora, your satisfaction is our top priority. If you're not 100% satisfied with your purchase, we’re here to help.

Returns

You can request a return within 14 days of receiving your order. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In the original packaging

To initiate a return, please contact our customer service at Zenzora1@outlook.com with your order number and reason for return.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days and automatically applied to your original method of payment.

Return Shipping

Buyers are responsible for return shipping costs unless the item arrived damaged or defective.

Non-returnable items

• Gift cards

• Used or damaged products not due to our error

If you have any questions, feel free to reach out to us at Zenzora1@outlook.com — we’re happy to help!