Return policy

Return Policy

Return Period

You have 30 days from the delivery date to request a return.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Please note that hygiene-related items, including toiletries, personal care products, and oral care, are non-returnable for health and safety reasons.

Refunds

Once your return has been approved and received at our warehouse, a full refund will be issued within 7 days to the same payment method used for your order.
No restocking fees apply to any returned items.

A full refund can only be processed after the returned products have been inspected and confirmed to meet all return requirements.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

Check your bank account again.
Contact your credit card company or bank — it may take a few business days before the refund is officially posted.
If you’ve done all this and still haven’t received your refund, please contact us at support@zenzora.shop

Exchanges

We only replace or reship items if they are defective or damaged.
If you need to exchange an item, please email support@zenzora.shop

The fastest way to ensure you receive the product you want is to return the original item and place a new order for the desired one.

Initiating a Return

To start a return, please follow these steps:

Contact Us:
Send an email to support@zenzora.shop with your order number and the reason for your return.
If possible, include clear photos showing the issue.
Return Authorization:
Our customer service team will reply with the return address and further instructions. Depending on the situation, we may ask for additional details.
Return Shipping:
Ship the item to the provided address at your own expense.
Please ensure the product is securely packaged to prevent damage during transit.
Inspection & Processing:
Once we receive your return, it will be inspected.
If approved, your refund will be processed promptly.
Refunds cannot be issued for items damaged through misuse or for products sent in error.

Shipping Returns

Customers are responsible for paying their own return shipping costs.
Shipping costs are non-refundable.

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