Terms of Service

Terms of Service

1. Introduction

1.1 These Terms and Conditions apply to the use of our website and the purchase of products offered through our website (the “Website”), operated by Zenzora.

1.2 The terms and interpretations defined in these Terms and Conditions are listed in Section 26.

2. Acceptance

2.1 You represent and warrant that:

(a) You are authorized to enter into a legally binding contract with us; and
(b) You are not prevented by applicable laws or contracts from entering into a legally binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these terms.

2.3 You represent and warrant that you have not:

(a) Been convicted of a computer or internet-related offense; and
(b) Been previously denied access to products or the Website.

2.4 We reserve the right to deny you access to our Website if we deem such denial necessary or appropriate.

2.5 Placing an order signifies:

(a) Your representation and warranty that you have read these Terms and Conditions carefully and in full;
(b) Your offer to purchase the order solely in accordance with these Terms and Conditions;
(c) Your agreement that any order confirmation is based solely on these Terms and Conditions; and
(d) Your obligation to comply with these Terms and Conditions.

2.6 If you do not accept these Terms and Conditions, you may not use the Website or purchase products.

2.7 You must explicitly accept these Terms and Conditions to:

(a) Submit information to or through our Website; or
(b) Purchase a product.

2.8 By visiting our Website, purchasing products, or accepting these Terms and Conditions:

(a) You also accept our Privacy Policy; and
(b) You accept our Acceptable Use provisions and agree to comply with them (see Section 12 below).

2.9 We recommend that you print a copy of these Terms and Conditions for future reference.

2.10 If you do not accept these Terms and Conditions, you cannot place an order or communicate with us.

3. Personal Use

You confirm that you are using the Website to purchase products solely for your personal use and not for commercial purposes, as a principal and not as an agent or on behalf of another person.

4. Prices

4.1 We will do our best to ensure that all details, descriptions, and prices of products appearing on our Website are accurate. However, errors may occur. If we discover a pricing error, we will inform you as soon as possible and give you the option to confirm your order at the correct price or cancel your order. If we are unable to contact you or do not receive a response from you, the order will be considered canceled, and you will receive a full refund. If you choose to confirm your order, we will arrange the delivery of your order and charge or refund the amounts indicated in the notice we send you shortly after receiving your confirmation of the order via the payment method you used to place your order.

4.2 We are not obligated to fulfill an order if the price listed on the Website is incorrect (even after you have received an order confirmation).

4.3 Prices may be subject to change from time to time. However, such changes will not affect an order for which an order confirmation has already been sent.

5. Placing an Order

5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfill your order, you will receive an order confirmation, which serves as our acknowledgment of receipt of your order. In case of delivery difficulties or insufficient stock to fulfill your order, we will inform you via email and refund any payments made for the order.

5.2 A contract is only formed when we have issued you an order confirmation and only in relation to the product(s) listed in the order confirmation. These Terms and Conditions are an integral part of the contract and apply to the exclusion of all other terms.

5.3 If your order includes more than one product, the products may be delivered in separate shipments at different times.

5.4 We reserve the right to remove products from the Website at any time. We also reserve the right to change or delete material or content from the Website. We are not liable to you or any third party for the removal of a product from our Website or for the modification or deletion of material or content from our Website.

5.5 We reserve the right to reject or cancel an order placed by you at any time (including after sending an order confirmation). We are not liable to you or any third party for the cancellation or rejection of an order.

5.6 If we cancel your order after payment has been received (and even after sending an order confirmation), you will be fully refunded for the order.

6. Payment

6.1 You can pay for the products using any of the payment methods and payment processors listed on our Website.

6.2 You may also pay for part or all of the order with a promotional voucher provided by us. Promotional vouchers can only be entered online at checkout.

6.3 We may use payment processors to process payments between you and us. You agree that we may provide documents and information about you to these payment processors, including documents and information containing your personal data.

6.4 We are not a regulated payment processor or financial service provider and are not liable for payment errors or issues caused by payment processors.

6.5 It is your responsibility to provide complete and accurate information during the payment process, and all payments must be made with your own funds. By placing an order, you confirm that:

(a) The payment method used for payment belongs to you;
(b) If applicable, you are the legitimate holder of the promotional voucher; and
(c) You have sufficient funds or credit facilities to pay for the order in question.

6.6 We are not liable for the unauthorized use of your credit, debit, or prepaid cards by third parties, even if these cards have been reported stolen. We are entitled to inform all relevant authorities (including credit reporting agencies) about fraudulent payments or other illegal activities.

6.7 You may not:

(a) Initiate or attempt to initiate chargebacks in relation to a payment made by you for products; or
(b) Cancel payments made by you in relation to products.

6.8 You indemnify us against any chargeback or cancellation of a payment made by you and any losses, costs, liabilities, or expenses we may incur as a result of or in connection with such chargebacks or cancellations.

7. Delivery

7.1 We will endeavour to deliver your order to the delivery address specified at the time of ordering.

7.2 During the ordering process, we will provide an estimated delivery date.

7.3 We may notify you if we are unable to meet the estimated delivery date, but we are not liable for any losses, liabilities, costs, damages, charges, or expenses arising from delayed delivery, to the extent permitted by law.

7.4 We may not be able to deliver products to certain locations. In such cases, we will inform you and make arrangements to cancel the order and refund or deliver the order to an alternative delivery address confirmed by you.

7.5 All risk in the product passes to you upon delivery to the delivery address, unless the delivery is delayed due to a breach of your obligations under these Terms and Conditions. In this case, the risk passes at the time when delivery would have occurred if you had not breached the agreement.

7.6 If you are unable to accept delivery or collection of your order, we may leave a card with instructions for re-delivery or collection from the carrier.

7.7 If delivery or collection is delayed due to your unreasonable refusal to accept delivery, or if you do not accept delivery or collect the order from the carrier, we may charge you for all reasonable fees and other costs incurred by us for returning the order to the sender, without prejudice to our other rights or remedies.

8. Cancellation or Modification of Orders

8.1 Once an order has been placed on our Website, you can request cancellation or modification by emailing us.

8.2 Since we operate a largely automated system, orders are typically processed shortly after being placed. A refund before receiving the goods is only possible within 24 hours of placing the order, provided the order has not yet been shipped.

9. Faulty Products

9.1 You acknowledge that the products are standard products and not tailored to your specific requirements.

9.2 All product descriptions, information, and materials provided on the Website are given "as is" without any express or implied warranty or other representations.

9.3 Product images may differ slightly from the actual product you receive.

9.4 If the product you receive is faulty, you can email us, informing us which product you need to return and attaching a photo of the faulty product.

9.5 You may return the product to us as per section 10.

9.6 We will inspect the product upon its receipt. Our processing time will depend on your order.

9.7 We will notify you via email if we are satisfied that the product is faulty.

9.8 Our sole obligation to you regarding faulty products is either (at our sole discretion):

(a) to replace the product and cover the costs of delivering the replacement products to the delivery address; or
(b) to refund you for the product.

9.9 We are not liable to you for any losses, liabilities, costs, damages, charges, or expenses arising from this section, to the extent permitted by law.

10. Returns and Refunds

10.1 Our return policies are part of these Terms and Conditions and govern how you may return products.

10.2 If you are not completely satisfied with your order, you can email us, informing us of the product to be returned. The cancellation period is 30 days from the day you or a third party designated by you, who is not the carrier, received the product.

10.3 The return and its costs are the responsibility of the customer and must be paid by you, unless otherwise stated in our Return Policy.

10.4 We must have received the product for you to be entitled to a refund. We will inspect the returned product upon its arrival.

10.5 You must ensure that the product is returned to us in the same condition in which you received it and that it is properly packaged. The product must be unused, the labels must not have been tampered with, and the product must be in its original packaging. If a product is returned to us in an unacceptable condition, we reserve the right not to accept the return.

10.6 Our processing time for returns depends on your order.

10.7 If we are satisfied with the condition of the product you return, we will email you to approve your return. A refund will be issued to the payment method used for the order after we have sent you a notice of the approval of your return.

10.8 The cancellation is complete once we have received the physical goods.

11. Vouchers

11.1 You can use our promotional vouchers or discounts when making payment for products on the Website.

11.2 To redeem a voucher or apply a discount, the voucher or discount code must be entered on the checkout page of your order.

11.3 Once the voucher or discount code has been entered and applied, the voucher or discount will be credited to the total amount of your order at checkout.

11.4 You can only redeem or use one promotional voucher or discount per order.

11.5 The balance of a promotional voucher does not bear interest and has no cash value.

11.6 If the balance of a promotional voucher is not sufficient for your order, you can pay the difference using a separate payment method available on the Website.

11.7 If you use a promotional voucher for an order that has been returned, the value of the promotional voucher will not be refunded to you. However, if you paid part of the order with a separate payment method, that part may be refunded according to our Return Policy.

12. Permitted Use

12.1 You must not ("Prohibited Actions"):

(a) use our Website in a way that causes, or may cause, damage to the Website or impairment of the performance, availability, or accessibility of the Website;

(b) use our Website in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;

(c) use our Website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of (or is linked to) spyware, computer viruses, Trojans, worms, keyloggers, rootkits, or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including scraping, data mining, data extraction, or data harvesting) on or in relation to our Website without our express written consent;

(e) access or interact with our Website using any robot, spider, or other automated means;

(f) violate the guidelines set out in the robots.txt file on our Website;

(g) use data collected from our Website for any direct marketing activity (including email marketing, SMS marketing, telemarketing, or direct mailing);

(h) use data collected from our Website to contact individuals, companies, or other persons or entities;

(i) use or direct the use of the Website with any devices unless you are expressly authorized to do so;

(j) use the Website’s infrastructure directly or indirectly to launch, propagate, participate in, direct, or attempt any hacking or bandwidth-overloading attacks, or to send malicious or potentially harmful network messages to any devices, whether owned by us or not;

(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer, or otherwise attempt to derive the structure or source code of the Website or access it directly or indirectly;

(l) use or access the Website to develop a similar or competing product or service, or to provide a product comparison or comparative study to third parties;

(m) sell, assign, sublicense, transfer, distribute, or rent your access to the Website;

(o) make the Website accessible to third parties over a private computer network;

(p) edit or modify the content or any paper or digital copies of materials printed or copied from our Website in any way;

(q) use the Website in a way that is prohibited by any law or regulation applicable to your use of the Website;

(r) make unauthorized requests or place orders; or

(s) place speculative, false, or fraudulent orders.

12.2 You acknowledge that you are liable to us for all damages, losses, liabilities, costs, or expenses that we incur or have incurred as a result of, or in connection with, any Prohibited Action committed or authorized by you.

12.3 You agree to notify us as soon as possible after you become aware of any person committing a Prohibited Action. You will reasonably assist us in any investigations we undertake based on the information you provide.

12.4 You must ensure that all information you provide to us through or in connection with our Website or the products:

(a) is true, accurate, current, and complete, and is not misleading;
(b) complies with all applicable laws and regulations;
(c) does not infringe the privacy, data protection, confidentiality, intellectual property, or other rights of any person; and
(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal, or otherwise objectionable.

12.5 You must promptly provide us with any documents or other information we request from you to verify your identity. You will promptly update all information you provide to us so that it is always complete and correct.

12.6 You must comply with all applicable laws in relation to your use of the Website, and it is your sole responsibility to ensure that you comply with these laws.

12.7 Please email us if you become aware of any material or activities on our Website that violate these terms of use.

13. Links to Our Website

13.1 Links from our Website to other websites and resources provided by third parties are provided for information purposes only. Links from our Website to other websites and resources should not be viewed as a recommendation or endorsement of those linked websites or resources, or the information you obtain from them, by us.

13.2 You acknowledge and agree that we have no rights or control over the content of other websites and resources linked to or referenced on our Website.

13.3 You may link to our homepage, provided you do so in a fair and legal manner and do not damage our reputation or benefit from it.

13.4 You must not establish a link in a way that suggests any form of association, approval, or endorsement on our part where none exists.

13.5 You must not link to our Website on any website that is not owned by you.

13.6 You must not frame our Website on any other site, nor create a link to any part of our Website other than the homepage.

13.7 We reserve the right to withdraw linking permission without notice.

13.8 The website you link to must comply in all respects with the content standards set out in these Terms and Conditions.

13.9 Please contact us to obtain our prior approval for any link to our Website that does not comply with this paragraph 13.

14. Intellectual Property Rights

14.1 The code, structure, and organization of the Website are protected by intellectual property rights.

14.2 We are the owner or licensee of all intellectual property rights on our Website, its content, and the materials published on it. These works are protected worldwide by applicable laws and treaties. All such rights are reserved.

14.3 You may use the Website and all its content only for your personal, non-commercial use and in accordance with these Terms and Conditions. The content of the Website also includes product-related content.

14.4 You agree to notify us of any suspected infringement of intellectual property rights belonging to us.

14.5 You must not use our trademarks without our prior written permission, unless they are part of the material you use (and exactly reproduce) under paragraph 13.

15. Data Protection

15.1 Our Privacy Policy is part of these Terms and Conditions and governs how you can access and use our Website.

15.2 We use cookies on our Website. By using the Website, you agree to our use of cookies as described in our Privacy Policy and/or Cookie Policy.

15.3 When you provide us with your personal data, we will process these personal data according to applicable laws and take reasonable security measures to protect these personal data from unauthorized and unlawful processing as well as accidental loss, destruction, or damage.

15.4 Unless special protective measures are appropriate or otherwise agreed in writing, information and documents created in connection with the sale of the products may be exchanged between us and may be made available in electronic form to our employees, officers, consultants, or representatives where necessary.

16. Viruses

16.1 We do not guarantee that our Website is secure or free from bugs or viruses.

16.2 It is your responsibility to configure your information technology, computer programs, and platform to access our Website. You should use your own antivirus software.

16.3 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material.

16.4 You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website.

16.5 You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack.

16.6 If we believe that you have violated the provisions of this paragraph 16, your right to use our Website will terminate immediately. We may report any breach to the relevant law enforcement authorities where required.

17. Liability

17.1 To the fullest extent permitted by law, we disclaim any liability and take no responsibility for any losses incurred by you or others due to:

(a) Third-party content or user content;
(b) Our content, particularly the accuracy, completeness, or timeliness of our content;
(c) Products, especially quality, images, description, or specifications, compliance with the description, and suitability of the products for a particular purpose;
(d) Reliance on the information contained in these Terms and Conditions or on our Website or the functions provided in these Terms and Conditions or on our Website;
(e) Inability to access the Website or any part thereof, or access that is interrupted or malfunctioning at any time; and
(f) Any failure or delay in fulfilling our obligations, if and to the extent that the failure or delay is caused by a circumstance beyond our reasonable control.

17.2 We are not liable to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) for loss of profits, business opportunities, goodwill, savings, or benefits, or for any form of indirect, special, or consequential loss, even if such loss or damage was reasonably foreseeable.

17.3 Our liability to you, arising directly or indirectly from these Terms and Conditions or in connection with your purchase of products, is limited to the higher amount between USD 1,000 and five times the price you paid for the relevant products, subject to applicable law.

17.4 Any claims must be brought within one year after the act or omission that would have caused the loss or cost.

17.5 Unless claims cannot be excluded or limited by law, no claims arising from or in connection with these Terms and Conditions can be brought by you personally against any of our employees, officers, consultants, or other representatives.

17.6 All contractual or non-contractual representations or warranties as well as all guarantees, conditions, terms, commitments, and obligations implied by law, common law, custom, business practice, or otherwise (including implied commitments of satisfactory quality, compliance with the description, and suitability for the intended purpose) are excluded to the fullest extent permitted by law.

17.7–17.12 (omitted explanation) apply as limitations and clarifications of the above; in all cases, the maximum liability permitted by applicable law will apply.

17.13 The exclusions and limitations of liability in these Terms and Conditions do not affect our liability:

(a) In case of death or personal injury due to our negligence;
(b) For fraud; or
(c) For any other liability that cannot be excluded or limited under applicable law.

17.14 These provisions represent a comprehensive list of the remedies available to each party against the other under or in connection with these terms.

18. Indemnification

18.1 You will fully indemnify and hold us harmless, on request, from any claims, costs, and losses of any kind that we may suffer or incur and that arise from or in connection with:

(a) any material breach by you of the provisions of these Terms and Conditions;
(b) any fraud, negligence, misconduct, or gross negligence by you; and
(c) your use of our Website.

18.2 We are entitled to request reimbursement from you for all costs that we reasonably incur in connection with an indemnifiable claim, and all such costs are payable upon request.

19. Force Majeure

19.1 If a force majeure event lasts for more than one week, we may terminate these Terms and Conditions immediately by written notice, with no further obligations other than to refund any amount you have already paid for products not yet delivered.

19.2 We reserve the right, in the event of a force majeure, to determine the most appropriate resolution in order to fulfil our obligations as far as reasonably possible.

20. Amendments

20.1 We may amend these Terms and Conditions from time to time. We will notify you in advance of any material change that we believe may be detrimental to you, where required by law.

20.2 If you do not accept the amended Terms and Conditions, you must cease using our Website and stop purchasing our products.

20.3 If you have given your express consent to these Terms and Conditions, we may seek your express consent to the revised Terms and Conditions before your next purchase. If you do not provide your consent, you must refrain from using the Website or purchasing products.

21. Your Breach

21.1 Without prejudice to our other rights under these terms, if you breach these terms in any way, or if we have reasonable grounds to believe that you have breached these terms in any way, we may:

(a) send you one or more formal warnings;
(b) temporarily suspend your access to our Website;
(c) temporarily suspend the processing of an order;
(d) refuse to accept any payment from you;
(e) permanently prohibit you from accessing our Website;
(f) block computers using your IP address from accessing our Website;
(g) contact your internet service providers and request that they block your access to our Website; or
(h) take legal action against you, whether for breach of contract or otherwise.

21.2 If we suspend, prohibit, or block your access to our Website or a part of our Website, you must not take any action to circumvent such suspension, prohibition, or blockage.

22. Termination and Suspension

22.1 You may stop using the Website at any time.

22.2 We may suspend the provision of the Website at any time for any reason, with or without notice, where permitted by law.

22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access to the Website if your use of the Website could cause legal liability of any kind or disrupt the experience of others.

22.4 If we suspend or terminate your access to the Website, we will notify you where reasonably possible.

22.5 We do not guarantee that our Website will always be available or that it will be available without interruptions. We may interrupt, suspend, remove, or restrict the availability of our Website or any part of it for business or operational reasons. In the event of interruption, suspension, removal, or modification of the Website, you are not entitled to compensation or other payments, to the fullest extent permitted by law.

23. Effect of Termination

23.1 Termination of these Terms and Conditions immediately ends any obligation to provide services or products to you, except where otherwise required by law.

23.2 You shall have no claim against us for loss of rights, loss of business assets, or any other loss arising from the termination of these Terms and Conditions, except as expressly provided by applicable law.

23.3 Termination does not affect rights already accrued or provisions that by their nature are intended to survive termination, including Sections 17 (Liability) and 18 (Indemnification).

24. General Provisions

24.1 You may not assign any of your rights under these Terms and Conditions without our prior written consent.

24.2 The rights, powers, and remedies provided in these Terms and Conditions are cumulative and not exclusive of any rights, powers, or remedies provided by law.

24.3 If the validity or enforceability of any provision of these Terms and Conditions is restricted in any way by applicable law, that provision shall be valid and enforceable to the maximum extent permitted. The invalidity or unenforceability of any provision shall not affect the other provisions.

24.4 Failure or delay in exercising any right, power, or remedy under these terms or at law shall not constitute a waiver of that right, power, or remedy.

24.5 These Terms and Conditions are for the benefit of you and us and are not intended to benefit or be enforceable by any third party, except where required by applicable law.

24.6 No partnership, joint venture, employment, or agency relationship is created between you and us as a result of these Terms and Conditions.

25. Applicable Law

25.1 These Terms and Conditions, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by the laws applicable in the jurisdiction in which Zenzora Ltd. is established, unless mandatory consumer protection rules of your country of residence provide otherwise.

25.2 Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the jurisdiction of the competent courts of that jurisdiction, without prejudice to any mandatory rights you may have as a consumer under the law of your country of residence.

26. Interpretation

26.1 In these Terms and Conditions:

  • "Contract" means your order of one or more products in accordance with these Terms and Conditions, which we accept by sending you an Order Confirmation;

  • "Customer" means any natural person placing an order on the Website;

  • "Delivery Address" means the delivery address as specified in the relevant order;

  • "Estimated Delivery Date" means an estimated delivery date of an order;

  • "Force Majeure" means an event or circumstance preventing us from performing an obligation under these Terms and Conditions or delaying the performance of that obligation, which is beyond our reasonable control;

  • "Indemnified Parties" means us, our affiliated companies, and their respective officers, employees, contractors, and agents;

  • "Intellectual Property" means all intellectual property rights, including patents, trademarks, design rights, copyrights, database rights, trade secrets, and all similar rights;

  • "Order" means the order you place through our Website to purchase one or more products from us;

  • "Order Confirmation" means the email we send you confirming your order;

  • "Payment Processor" means any third-party payment processing service provider we engage;

  • "Product" means a product offered on our Website;

  • "Website" means our online storefront and all related pages and content;

  • "Website Infrastructure" means all our systems (including code) enabling or providing the Website.

26.2 References to "paragraphs" are to paragraphs of these Terms and Conditions.

26.3 Headings are for convenience only and shall not affect the interpretation or structure of these Terms and Conditions.

26.4 Words in the singular include the plural and vice versa. Words expressing a gender include every gender, and references to persons include individuals, entities, corporations, or partnerships.

If you have any questions or concerns regarding these Terms and Conditions, the Website, or the Products, please email us at support@zenzora.shop

Company Information

Store Name: Zenzora.shop

Company Name: Zenzora

Address:

Geulletsraat 55, 3077 TR Rotterdam, Netherlands

Company Number: 96539119

Email:
support@zenzora.shop

Phone:
+31 6 39127220

Customer Service Hours:

Monday to Saturday: 9:00 am – 6:00 pm